Questions and answers

Web app

• Cannot log into the app from my computer
• My battery shows errors in the XOLTA app
• Problems logging into the app

Web app

• How do I find the battery SCR or SC number?
• Do I need to update the electricity prices myself?
• What happens if I don't have an active policy?
• How do I change the location name?
• Can I change the name of my battery?

Electricity and market

• Why am I buying power from the grid?
• What is a frequency ancillary service?
• Where in Denmark do you need to live to earn money from ancillary services?
• Which battery systems support ancillary services?
• When is an ancillary service activated?
• What are the benefits of ancillary services?

See all 8 articles

Operation and maintenance

• How can I tell if the battery is discharging?
• When does my battery start charging in cold weather?

Installation and setup

• What is typically found in an electrical panel?
• Can I use a Wi-fi extender to get internet for my battery?
• What is a summation meter, and why is it important?
• What is grid and system protection?
• What do the three cables going into the BAT-5/BAT-10 do?
• What is the maximum length of the cable where the current transformers (CTs) are attached?

General questions

• How to change e-mail or phone number
• What is the difference between kW, kWh, and kWp?
• Change of ownership of a battery
• Where can I find the Materials Safety Data Sheet (MSDS) for my battery?